1. Introduction & Agreement

These Terms of Service (“Terms”) form a binding agreement between gospace Ltd (“gospace”, “we”, “us”, or “our”) and the person or organisation that registers for, or otherwise uses, the gospace platform, including any websites, applications, dashboards, APIs, SDKs, bots, integrations, and related services (collectively, the “Services”).

By accessing or using the Services, or by clicking an acceptance mechanism, you agree to these Terms and represent that you have authority to bind the organisation you act on behalf of. If you do not agree to these Terms, you must not access or use the Services.

Additional documents may apply, including any Order Form, Data Processing Addendum, and policies referenced in these Terms (for example, our Privacy Policy ). In the event of conflict, the Order Form and signed DPA take precedence over these general Terms.

2. Key Definitions

• “Customer”, “you”, “your” — The organisation or individual that registers for or uses the Services.
• “Authorised Users” — Individuals who are permitted by you to access the Services under your account.
• “Customer Data” — Any data, content, or information that you or your Authorised Users submit to, store in, or process through the Services.
• “Order Form” — Any ordering document, subscription form, statement of work, or other written agreement (including online checkout) specifying commercial details of your subscription.
• “Documentation” — Online help, API references, implementation guidance, and any other written materials we provide about the Services.
• “Preview Features” — Any features labelled as preview, early access, experiment, or similar.

3. Eligibility & Account Registration

• You must be at least the age of majority in your jurisdiction and have legal capacity to enter into these Terms.
• If you are using the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.
• You must provide accurate and complete registration, contact, and billing information, and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4. Services & Availability

gospace will provide the Services substantially in accordance with these Terms and any applicable Order Form, using commercially reasonable skill, care, and security.

• We may improve, update, or modify the Services from time to time (for example, to enhance performance, security, or usability).
• We may discontinue or deprecate features that are obsolete or low-usage, provided that such changes do not materially reduce the core functionality of the Services paid for under your current subscription term.
• From time to time, we may need to schedule maintenance or perform emergency work that affects availability. Where practicable, we will provide notice to your administrators.

5. Customer Responsibilities

You are responsible for:

• ensuring that your use of the Services complies with applicable law, internal policies, and these Terms;
• configuring and managing Authorised Users, roles, permissions, and access controls;
• obtaining any notices, consents, or approvals required to submit Customer Data to the Services;
• ensuring that your systems, networks, and devices meet the minimum requirements to interoperate with the Services;
• backing up Customer Data that you consider critical to your operations; while we apply resilience and backups, you are responsible for your own business continuity planning.

6. Acceptable Use & Restrictions

You must not, and must not allow anyone else to, use the Services in any way that:

• violates applicable law, including labour, privacy, safety, and anti-discrimination laws;
• harasses, discriminates against, or unlawfully profiles individuals or groups;
• attempts to gain unauthorised access to the Services, other accounts, or underlying infrastructure;
• probes, scans, or tests vulnerabilities of the Services except with our prior written consent;
• interferes with, disrupts, or degrades the operation of the Services;
• uses the Services to build, train, or improve a competing product or service without our prior written consent;
• attempts to circumvent usage limits, metering, or billing mechanisms.

We may suspend or restrict access where we reasonably believe that your use breaches this section or poses a risk to the Services or other users. Except in urgent situations, we will give notice to your administrators and an opportunity to remedy the issue.

7. Fees, Billing & Taxes

• Subscription fees, usage charges, and payment terms are set out in your Order Form or in the online plan you select.
• Unless otherwise stated, fees are quoted and payable in the currency specified and are exclusive of all taxes, duties, and similar charges, which you are responsible for.
• Invoices are due within the payment period stated on the Order Form. If not specified, fees are due within thirty (30) days of the invoice date.
• Late payments may be subject to interest, collection costs, and, if unresolved, suspension of the Services.

8. Plan Changes, Overage & Trials

• You may upgrade plans, add modules, or increase usage limits as described in the Services or Order Form. Additional charges will be prorated for the remaining term where applicable.
• If your usage exceeds contracted limits (for example, storage, executions, or API calls), you may incur overage fees based on the then-current rate schedule.
• Trial or evaluation access is provided “as is” and may be modified or withdrawn at any time. We have no obligation to retain Customer Data or provide export tools after a trial ends, unless you convert to a paid subscription.

9. Term, Suspension & Termination

• The initial subscription term and any renewal terms are set out in your Order Form or selected plan.
• Unless otherwise stated, subscriptions renew automatically for successive terms unless either party gives at least thirty (30) days’ notice before the end of the current term.
• Either party may terminate the agreement for material breach if the breach is not cured within thirty (30) days of written notice.
• Either party may terminate immediately if the other party becomes insolvent, enters administration, or ceases business operations.
• On termination, we will make Customer Data available for export for a limited period (typically thirty (30) days), after which it will be deleted or anonymised, except where we are legally required to retain it.

10. Data Protection & Privacy

Each party will comply with applicable data protection laws. Our use of personal data is described in the Privacy Policy and any applicable Data Processing Addendum (“DPA”) agreed with you.

• As between the parties, you are responsible for determining the purposes and lawful basis for processing Customer Data. In most cases, we act as your processor.
• We will process Customer Data only on your documented instructions, except where required by law.
• We will use appropriate technical and organisational measures to protect Customer Data from unauthorised or unlawful processing, and from accidental loss, destruction, or damage.

11. Confidentiality

Each party may receive confidential information from the other in the course of the relationship. The receiving party will:

• use the other party’s confidential information only for purposes of performing or receiving the Services;
• protect it with at least reasonable care (and no less than the care it uses to protect its own information of a similar nature);
• not disclose it to any third party except to personnel, contractors, or advisers who have a need to know and are bound by confidentiality obligations.

Confidential information does not include information that is or becomes public through no fault of the receiving party, is already lawfully known, is independently developed, or is received from a third party without duty of confidentiality.

12. Security Commitments

We maintain an information security programme with technical and organisational measures designed to protect the Services and Customer Data from unauthorised access, use, disclosure, and loss. This includes:

• Encryption of data in transit and at rest
• Role-based access controls and audit logging
• Network segmentation and secret management
• Backups, redundancy, and disaster recovery planning
• Vulnerability management and periodic testing
• Monitoring of critical systems and events

13. Intellectual Property

• gospace and its licensors retain all rights, title, and interest in and to the Services and Documentation, including all related intellectual property.
• You retain all rights, title, and interest in and to Customer Data.
• Other than the limited rights expressly granted in these Terms, no licences are granted by either party (whether by implication, estoppel, or otherwise).

You must not reverse engineer, decompile, or attempt to derive the source code of the Services, nor remove or obscure proprietary notices. You must not use the Services to train external models or datasets without our written consent.

14. Third-Party Services

The Services may interoperate with or link to third-party software, services, or hardware. Your use of any third-party service is subject to that provider’s terms and privacy policy.

• We are not responsible for third-party services or how they handle data, and make no warranties about their availability or behaviour.
• You are responsible for enabling, configuring, and disabling integrations in line with your policies and obligations.

15. Warranties & Disclaimers

We warrant that we will:

• provide the Services with reasonable skill and care, consistent with industry practices; and
• use commercially reasonable efforts to maintain the security of the Services.

Except as expressly stated in these Terms, the Services and Documentation are provided on an “as is” and “ as available” basis, and we disclaim all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or availability.

16. Limitation of Liability

To the maximum extent permitted by applicable law:

• each party’s total aggregate liability arising out of or related to these Terms, whether in contract, tort, or otherwise, will not exceed the fees paid or payable by you for the Services in the twelve (12) months immediately preceding the event giving rise to the claim; and
• neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages and even if a limited remedy fails of its essential purpose.

17. Indemnity

You agree to defend, indemnify, and hold harmless gospace from and against any third-party claims, damages, and costs (including reasonable legal fees) arising from:

• your use of the Services in breach of these Terms or applicable law;
• Customer Data that infringes or misappropriates any third party’s rights; or
• any misuse of the Services by your Authorised Users or contractors.

18. Preview & Experimental Features

From time to time we may make Preview Features available. Preview Features are provided for evaluation purposes, may change at any time, and may not be supported or released.

• Preview Features are provided “as is” without warranties, and may be subject to additional terms.
• We may limit, suspend, or terminate Preview Features at our discretion.

19. Compliance, Export & Sanctions

Each party will comply with applicable export control, sanctions, and anti-corruption laws. You represent that you are not located in, established in, or controlled from any jurisdiction or territory subject to comprehensive sanctions applicable to the Services, and that you will not permit access to the Services from such locations where prohibited by law.

20. Governing Law & Disputes

The governing law and venue for disputes may be specified in your Order Form. If no Order Form states otherwise, these Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, and the courts of London, United Kingdom, have exclusive jurisdiction.

21. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Services, to address legal or regulatory developments, or to make them clearer.

• Material changes will be notified to your administrators or highlighted in the Services.
• If you continue to use the Services after the revised Terms take effect, you are deemed to have accepted them.

22. Miscellaneous

• These Terms, together with any applicable Order Form, DPA, and referenced policies, form the entire agreement between you and gospace with respect to the Services.
• If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
• You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of assets.
• No failure or delay in enforcing these Terms shall be deemed a waiver of any right.

23. Contact